Everything you need to know
Booking, cancellations, meeting points, group size and more — clear answers before you book your Paris experience.
- Is Route33 a legitimate company?
- Yes. Route33 Travel is a registered French company — Route33 Travel SAS, SIREN 102 534 823, headquartered at 47 rue Vivienne, 75002 Paris. Every tour is led by a licensed guide-conférencier, the official guiding credential certified by the French Ministry of Culture. Payment is processed securely through Stripe; we never see or store your card details.
- How much do Route33 tours cost?
- Most small-group tours run from €69 to €199 per adult, with a reduced youth rate and free entry for young children. Prices are shown up front on every tour page — 'From €X per person' — with a clear list of what's included, no hidden fees.
- Do I need to book in advance?
- Yes, we recommend it. Our tours run in small groups with limited reserved entry slots, and popular dates sell out — especially in spring and summer. Booking ahead guarantees your spot and time.
- Are museum tickets included?
- It depends on the tour. Each tour page has a clear 'What's included / not included' list. Most of our premium museum tours include entry; anything not included is stated up front.
- What is your cancellation policy?
- Every guided tour offers free cancellation up to 24 hours before the start time, with a full refund. The policy is shown on the tour page and again before you pay. No questions asked. Contact us anytime to reschedule instead.
- Where do we meet?
- Your exact meeting point is shown on the tour page and confirmed in your booking email, usually a short walk from the site entrance. We recommend arriving 10 minutes early.
- How large are the groups?
- Small by design — usually a maximum of 6 guests. You'll always hear your guide and be able to ask questions. Fully private options are available on request.
- Are your guides licensed?
- Yes. Your guide is a licensed Guide-Conférencier, the official credential certified by the French Ministry of Culture — the highest qualification for museum and heritage guides in France.
- Is it suitable for families and kids?
- Absolutely. We offer family-friendly experiences and can adapt the pace and content for children. Just let us know when you book.
- What payment methods do you accept?
- We accept Visa, Mastercard and American Express, plus Apple Pay and Google Pay on eligible devices, through secure Stripe checkout. Your card details go straight to Stripe — we never see or store them.
- What languages are the tours in?
- Our tours are guided in English (and French on request).